Privacy Policy

Look, running a resort means we need certain details to make your stay awesome. Here's what we typically gather:

• Booking Details: Your name, email, phone number, and payment info when you reserve a suite or book spa treatments
• Stay Preferences: Room type choices, dietary restrictions for our restaurant, any special requests you've mentioned
• Communication Records: Emails, calls, or messages you've sent us through our reservation team
• Website Activity: Basic stuff like IP addresses, browser type, and which pages you check out on our site
• Loyalty Program Info: If you're part of our rewards program, we'll track your stays and preferences
• Feedback & Reviews: Comments you share about your experience with us

We don't collect anything we don't need. If we're asking for it, there's a good reason behind it.

We're not in the business of doing weird stuff with your data. Here's exactly how we use what you share:

• Processing Reservations: The obvious one - confirming your bookings, handling payments, sending confirmation emails
• Personalizing Your Stay: Making sure you get that corner suite with the mountain view you asked for, or remembering you're allergic to shellfish
• Customer Support: Helping you out when you reach out with questions or issues
• Marketing Communications: Sending you deals on spa packages or letting you know about our whiskey tasting events (only if you've opted in)
• Improving Our Services: Understanding what guests love and what needs work
• Safety & Security: Keeping everyone safe on the property and preventing fraudulent bookings
• Legal Compliance: Meeting Canadian privacy laws and other regulations we're required to follow

We're not selling your email to spam lists or anything shady like that. Here's the short list of who might see your info:

• Service Partners: Payment processors, booking platforms, and email service providers that help us run things smoothly
• Third-Party Vendors: Companies that provide services like our spa management system or conference tech
• Legal Requirements: If the law requires it or we need to protect someone's rights and safety
• Business Transfers: In the unlikely event Blazeforge Eternal is sold or merged with another company

Everyone we work with is contractually obligated to keep your data secure. We don't mess around with that.

Yeah, we use cookies - and not just the chocolate chip kind we serve at our restaurant. Here's the deal:

Essential Cookies: These keep the website working properly. You can't really turn these off if you want to use our booking system.

Analytics Cookies: Help us see which pages people visit most and how they navigate the site. We use this to make the experience better.

Marketing Cookies: Track whether you've seen our ads elsewhere online. You can opt out of these through your browser settings.

Most browsers let you control cookies pretty easily. Just know that blocking some types might make parts of our website less functional.

Security's a big deal around here - both on the slopes and with your personal info. We've got several layers of protection in place:

• Industry-standard SSL encryption for all data transmitted through our website
• Secure payment processing that never stores your full credit card details on our servers
• Restricted access to personal information - only team members who need it for their jobs can see it
• Regular security audits and updates to our systems
• Staff training on privacy and data protection practices

That said, no system's 100% bulletproof. We do everything we reasonably can, but can't guarantee absolute security. If we ever have a data breach, we'll let you know promptly as required by Canadian law.

It's your data, and you've got rights. Here's what you can do:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to fix any inaccurate or incomplete information
• Deletion: Request that we delete your data (with some exceptions for legal or operational reasons)
• Opt-Out: Unsubscribe from marketing emails anytime - there's always an unsubscribe link at the bottom
• Data Portability: Get your information in a format you can transfer elsewhere
• Withdraw Consent: Change your mind about how we use your info

To exercise any of these rights, just email us at reservations@blazeforgeeternal.info or call (604) 555-8741. We'll get back to you within 30 days.

We don't keep your information forever - that'd be weird and unnecessary. Here's our approach:

We'll hold onto your booking and stay information for as long as needed for business purposes and legal requirements. In Canada, that's typically around 7 years for financial records. Marketing data gets reviewed regularly, and if you haven't engaged with us in a while, we'll either reach out to confirm you want to stay on our list or remove you.

If you request deletion, we'll remove your data promptly unless we're legally required to keep it (like for tax or accounting purposes).

Our resort welcomes families, but our website and services aren't designed for kids under 13 to use independently. We don't knowingly collect personal information from children without parental consent.

If you're booking for your family, you'll be providing the information as the parent or guardian. If we discover we've accidentally collected data from a child under 13, we'll delete it as quickly as possible.

We're based in beautiful British Columbia, Canada, but some of our service providers operate in other countries. When your information needs to travel internationally (like when we use a US-based email service), we make sure there are proper safeguards in place.

Canada's got pretty solid privacy laws (PIPEDA, if you're curious), and we ensure any international transfers comply with these standards.

Things change - technology evolves, laws get updated, and we're always improving how we do things. If we make significant changes to this privacy policy, we'll let you know by email or through a notice on our website.

The "Last Updated" date at the top of this page will always reflect when we last made changes. It's worth checking back occasionally, especially if it's been a while since you've visited.

Got questions about how we handle your data? Not happy with something? We want to hear from you.

If you're not satisfied with our response, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd love the chance to sort things out with you directly first.